Return Authorization Number Request Form

You must use this Return Authorization form to request a Return Authorization Number (RA#).  An RA# will allow you to send back an item for warranty repair or other services.  Please click here to read our entire terms and conditions.

 

Easy To Follow Instructions:

1. Please fill out the form below fully to the best of your ability.

2. One you submit the form below, you will receive a RA# by email within 24-48hrs.

3. Follow the instructions on the email you receive very carefully.  This email will have your RA#, step by step instructions on how to, & where to return your merchandise.  Do not COD your merchandise.  We will not pay any COD charges and/or fees.

4. Once you submit the form below, please print the confirmation page, write your RA# on the confirmation page and include it in the package that you are returning to us.

What you should know before applying for a RA#:

1. Make sure to put the RA# on the outside of the box when shipping your merchandise to us.

2. You must be sure to pack your merchandise with proper packing material to avoid shipping damages.  We are not responsible for damages caused by the shipping courier.

3. Merchandise received with no RA# will not be accepted and the package will be refused.

4. You must include the following when sending your merchandise back for warranty repair:

   1. Copy of your original purchase receipt or invoice.

   2. Full detailed description of the problem.

   3. All related accessories.

   4. A copy of the email containing your RA#.

   5. A signed copy of the confirmation page, after you fill out the form below.

   Without all 5 items above, warranty repair service will not be rendered.

5. Be sure that your merchandise has a hardware defect.  Software errors or user errors are not covered under warranty.  This means for example that if you do not know how to program the satellite receiver, or if you are using the incorrect satellite parameters (TP frequency, LNBF frequency, etc......), there is no hardware failure on the product, thus it's not covered under warranty. 

6. All merchandise that are tested and are not defective (No Problem Found) will be charged a bench fee of $25US+shipping back to you.

7. Shipping costs involved with returning merchandise to our warehouse or repair facilities are your responsibility.  We do not pay for shipping to get the product to our warehouse.

8. If merchandise is in fact defective, and is still under warranty, we pay for return shipping to you.

9. We are in no way responsible for any shipping damages.

10. Any defective merchandise returned to us may be repaired or replaced at our sole discretion. 

11. a full detailed description of the problem with your package so that we can test for the specific issue you are having with your unit.

12. You must include a valid credit card number along with this form, as required below.  No exceptions.  Your credit card will be used for any fees, charges, or credits assessed to your return, if any.  This includes bench fees for "No Problem Found" or a credit that may be due if you are returning and item for refund.  If your merchandise is defective, and it's covered under warranty, there will be no charges made to your credit card. 

NOTE:  If you use Google Chrome, Mozilla Firefox, or any other web browser and you receive any type of error messages when submitting the form below, please use Internet Explorer to successfully submit the information below.

Customer Information

Company:
Last Name:
First Name:
Address:
City:
State/Province:
Zip Code:
Country:
Telephone#:
E-Mail:

Defective Equipment Information

Item:
Model:
Retailer from whom you have purchased your item:
Date of purchase:
Serial#"
Description of problem:

Credit Card Information

Your credit card will be used for any fees, charges, or credits assessed to your return, if any.  This includes bench fees for "No Problem Found" or a credit that may be due if you are returning and item for refund.  If your merchandise is defective, and it's covered under warranty, there will be no charges made to your credit card. 

Card Type:	Choose One Visa Master Card American Express Discover
Credit Card#:	---
Expiration date:	/ Ex: mm/yy
Full billing name:
Billing address:
Suite#/Unit#:
Billing zip code:

I have read, understand, & agree with all the terms and conditions of WS International.  Click Here to read our entire terms & conditions.   Please initial above

NOTE:  If you use Google Chrome, Mozilla Firefox, or any other web browser and you receive any type of error messages when submitting the form above, please use Internet Explorer to successfully submit the information above.